The Metropolitan Police Service (MPS) has launched a review into the different ways in which the public can contact police and access their services. These range from telephone, online and face-to-face methods, including via police stations and appointments.
As part of the review, they have launched an online survey to find out which of the many channels the public use to contact us and after learning about the variety of ways that exist, the survey poses the question would members of the public choose a different way of accessing police services in future.
The online survey at www.met.police.uk also asks the public for their opinions on how the Met should consider the overall future of front counters; a proposed minimum ‘core service commitment’, which includes an easily accessible front counter in every London borough open 24 hours a day, seven days a week. The survey is not about decisions regarding individual front counters.
Consultation will also take place regarding the proposed criteria for enhanced front counter service provision, which will ensure that local services are tailored to meet demand.
The online survey will be supported by a period of consultation with local partners and stakeholders, such as councils, Independent Advisory Groups (IAGs) and Neighbourhood Watch schemes. The views of their partners and the public are key to any decisions made as to how services should be delivered in the future.
The Met police will use the results of the survey, which runs until 27th May 2011, to develop a strategy to maintain and enhance public access to policing services within a core minimum standard. No decisions have yet been made and any changes will only take place with the approval of the most senior officers and staff who form the MPS Management Board and the Metropolitan Police Authority (MPA), an independent governing body that holds the MPS to account.
In these challenging financial times, it is essential that the MPS makes best use of available resources. This is one of the key aims of the review that will ensure they can deliver an efficient and cost effective service in the right place at the right time.
To have your say and influence the future of local policing in your area please complete the survey at: www.met.police.uk by 27th May 2011. Your views are important to them and they believe this will help improve services to better meet your needs.
May 5, 2011